New account gets created with each order

Submission

Zaed Tonmoy

Apr 16, 2025

Board: Bugs
Status: In Progress

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New account gets created with each order

When a new plan is purchased with the same email address that already has a pervious account, it creates new account everytime a new purhcase is made. I have used the 'share link' of a plan. And purchased the plan a couple of times using the same email address, and each time, it created a new account.

Zaed Tonmoy

Apr 16, 2025

2

Anthony RieraApr 16, 2025

This is an interesting problem I need to fix and this is all because the way Stripe works. Stripe does not consider the same email address being the same customer in their system... which makes no sense to me (and most other people). Which means, I need to create a sign-in flow BEFORE the checkout session, which is something I'll do very very soon with another "shape". You'll have a branded recap view with a way to also select add-ons (so you'll be able to upsell). This view will serve as gatekeeping making sure this doesn't happened anymore. As of today, if you want a customer to buy multiple plan, you can do that by sharing them a payment link generated from the dashboard. This links contains their customer ID and will attach their payments to their account. Will be solve very soon, you're good, thanks for spotting this! (This is a edge case that rarely happens)

Zaed TonmoyApr 16, 2025

Thank you for the detailed explanation and solution! It is really helpful.